FAQ

Frequently Asked Questions

Here are Frequently Asked Question about Jaden Forex. If your question isn't answered please do not hesitate to contact us


Account

Open Account

  1. I want to trade with Jaden Forex. How do I join?
  2. What is the Phone Password for?
  3. What is the PIN Code? What it is used for?
  4. What is the Affiliate Code?
  5. I have logged in to my trading account. What does ‘not verified’ mean in the Status Column, and how do I verify my trading account?

Account Operation/Management

  1. What is Leverage?
  2. How can I change my default Leverage Setting?
  3. What should I do if I forget my password?
  4. Can I change my PIN Code? If yes, how?
  5. What is the difference between a Demo and Live account?

Partnership

  1. What is an Introducing Broker (IB)?
  2. What is the IB‘s task?
  3. How do I become an IB?
  4. What is Minimum Balance?
  5. How much is the Minimum Balance?
  6. Do I get a commission from Jaden Forex for being an IB?

Trading

Forex Basic

  1. How can I get a basic knowledge of Forex Trading?
  2. What spreads are offered by Jaden Forex?
  3. What does Trading Volume mean?
  4. How do I calculate the margin required to trade?
  5. What do Instant Execution and Pending Order Position mean?
  6. What are Swap Rates and how can I see the Swap Rates of all currencies?

Trading Conditions

  1. What are the trading hours of Forex Markets?
  2. What do ‘stop out’ and ‘margin call’ mean? How do they happen?

Trading Platforms

  1. What Trading Platform do you offer?
  2. How do I login to MT4?
  3. Are MT4 streams a real-time price feed?
  4. How do I read the price quotes on MT4?
  5. Why does ‘No Connections’ appear when I try to login to MT4?
  6. How do I change my password in MT4?
  7. Where can I learn the basics of MT4?

Financial

Deposit & Withdrawal

  1. How do I deposit funds?
  2. What is the minimum deposit amount?
  3. How do I withdraw funds?
  4. What is the minimum withdrawal amount?
  5. What is the maximum withdrawal amout?
  6. How long does it take to withdraw funds from a trading account?

Guarantee/Security

  1. Why has my account been disabled?
  2. How do I get my account enabled again?
  3. What conditions are considered as ‘Fraud’?
  4. What is a Gap?
  5. How to check if I have a Gap?
  6. Do I get refunds when I get a Gap?



I want to trade with Jaden Forex. How do I join?

You can register here: https://locker.jadenforex.com/en/register, and/or enter the affiliation code if you were registered as an IB (Introducing Broker)
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What is the Phone Password for?

The Phone Password is a unique alphanumeric combination made by a Client that is used as a security code to recognize an account.
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What is a PIN Code? What it is used for?

A PIN Code is a unique alphanumeric combination given by Jaden Forex that is used as a security code in financial operations such as funds deposit and withdrawal, funds transfer.
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What is an Affiliate Code?

If you are registering a trading account as an IB (Introducing Broker), please fill the IB’s affiliate code to have your registration recognized. The Affiliate Code is a unique code generated by an IB that is used as an identifying code for all Jaden Forex’s Clients.
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I have logged in to my trading account: What does ‘not verified’ mean in the Status Column, and do I verify my trading account?

After logging on to your trading account, you may find a Status column indication that you are ‘not verified’. Actually it is not a crucial requirement, but if you wish to verify your account, send a scanned image (jpg or jpeg) of ID card to our Dealer Department at: dealer@jadenforex.com and please wait up to 1 business day to have your account status verified.
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What is Leverage?

Leverage is an advantage that can be used to increase your ‘trading power’. This means that you have more funds to trade with than your deposit.
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How can I change my default Leverage Setting?

To change the Leverage Setting, please login to your trading account and go to Account Operation -> Leverage Setting. You can change the default leverage from 1:1 to 1:100. Ensure you understand all the risks involved in changing the leverage setting before executing it.
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What should I do if I forget my password?

When you forget your trading account password, simply go to this link https://locker.jadenforex.com/en/login/forgotPassword, enter all the required fields correctly, and your new password will be sent to your registered email.
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Can I change my PIN Code? If yes, how?

To change the default PIN Code, you can perform it on your trading account and go to Account Operation -> PIN Code Setting.
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What it the difference between a Demo and Live account?

Actually there is no different in operating the Demo and Live accounts. The only difference is that in Demo account you cannot deposit or withdraw funds.
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What is an Introducing Broker (IB)?

An Introducing Broker, or IB, is an individual or organizations who cooperate with Jaden Forex (Jaden Company ltd.) to be a marketing partner in an appointed area or country.
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What is the IB’s task?

An IB’s task is to represent Jaden Forex (Jaden Company ltd.) in dealing with traders or clients. This task covers:
  • Assisting a trader’s transaction activities. In this case, IB helps in processing funds from/to broker to be sent from/to broker. IB also acts as a money changer.
  • Explain Jaden Forex and its facilities to clients.
  • Mediation. In the event of problems between trader and broker, the IB acts as mediator for the broker to explain the problem to local clients. Understandable simple language (as opposed to Economic terms), effective communication and flexible working hours enable IB to have better interaction with the clients.

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How do I become an IB?

You can register here https://locker.jadenforex.com/en/register/introducingBroker or contact our Partnership Department at : partnership@jadenforex.com.
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What is Minimum Balance?

Minimum Balance is the minimum amount of balance required for an IB to perform his operational tasks.
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How much is the Minimum Balance?

Our required Minimum Balance is US$ 500. During operational activities, the IB can adjust the funds amount based on his trader’s and client’s needs, and based on wire transfer policies.
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Do I get a commission from Jaden Forex for being an IB?

Jaden Forex (Jaden Company ltd.) gives partnership compensation for our partners depending on their working performance and contribution. For details please contact partnership@jadenforex.com.
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How can I get a basic knowledge of Forex Trading?

Please visit our education webpage at: http://jadenforex.com/trading-forex/education and you can download our training module.
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What spreads are offered by Jaden Forex?

We provide very tight spreads starting from 2 pips on major currencies (EUR/USD ; USD/JPY ; GBP/USD ; USD/CHF).
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What does Trading Volume means?

Trading Volume or Lots means a standard unit of the quote currency in Forex. A standard or market 1 lot represents 100.000 units of any currency, whereas 1 Jaden Forex Lot represents 10.000 units of any currency.
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How do I calculate the margin required to trade?

There are three ways to calculate the margin required to trade forex. Here is the calculation:
  1. Margin Calculation of Indirect Pair (USD as base currency)
    Equation : Jaden Forex Lot x Contract Size / Leverage
    Example :
    Quotes : USD/CHF 1.5582, leverage 1:100, buy 1 Lot, so the required margin shall be: 10,000 (Jaden Forex Lot) x 1 /100 = 100 USD
  2. Margin Calculation of Direct Pair (USD as counter currency)
    Equation : JadenForex Lot x Currency Quote x Contract Size/ Leverage
    Example :
    Quotes : EUR/USD 1.3297, leverage 1:100, but 1 Lot, so the margin required shall be: 10,000 x 1.3297 x 1 / 100 = 132.97 USD
  3. Margin Calculation of Cross Rate Pair (other forex currency without USD)
    Equation : JadenForex Lot x Currency Mean* x Contract Size / Leverage
    Example : GBP/JPY (bid: 152.84; ask: 152.90), leverage 1:100, buy 1 Lot, so the required margin shall be: 10,000 x 152.87* x 1 / 100 = 15,287 USD
    *Average value of bid and ask price = (152.84+152.90)/2

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What do Instant Execution and Pending Order Position mean?

Instant Execution is an order option that means your request will be immediately responded to at the time you requested.
Pending Orders is an order option that means your request will only be executed at the price you have previously set.
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What are Swap Rates and how can I see the Swap Rates of all currencies?

Swap Rates refers to the fee commission charged to the traders for an overnight order position taken. Find out more about all currency Swap Rates at: http://jadenforex.com/trading-forex/instrument
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What are the trading hours of Forex Markets?

The market opens at Monday 04.00 GMT+3, and closes at Friday 23.59 GMT+3.
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What do ‘stop out’ and ‘margin call’ mean? How do they happen?

Margin Call means that the funds in your trading account are less than 30% of your Balance and we will try to contact you for a Funds Deposit Request to strengthen your trading position. Stop Out means that the funds in your trading account are less than 10% of your Balance. In this situation, all order positions open or pending shall be automatically closed and/or; you cannot perform any transactions unless you add extra funds to your trading account.
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What Trading Platform do you offer?

We use the MetaTrader4 platform, which can be downloaded here: http://jadenforex.com/trading-forex/trading-platforms.
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How do I login to MT4?

It's easy. After you download the application, just install and run it. Then enter your Account Numbers and Password, which are in the email sent by Jaden Forex.
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Are MT4 streams a real-time price feed?

Our MT4 Platform provides the real-time market price streamed from the world's Top Banks.
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How do I read the price quotes on MT4?

The Price quotes can be seen on the Market Watch.
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Why does ‘No Connections’ appear when I try to login to MT4?

The ‘No Connections’ message appearing in the right-bottom of MT4 means:
  • You have no internet connection.
  • You entered a wrong password, or wrong Login numbers.
  • Your Firewall or Antivirus software is blocking the port used. To troubleshoot this problem, turn off your Firewall for a while and try to re-login to MT4.

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How do I change my password in MT4?

  • Run your MT4
  • Go to ‘TOOLS’
  • Choose ‘OPTIONS’
  • Choose ‘SERVER’
  • Click ‘CHANGE’
  • Fill in the required fields, then click ‘OK’

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Where can I learn the basics of MT4?

You can download the MT4 manual here: http://jadenforex.com/pdffile/MetaTrader4_Manual_Guide.pdf
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How do I deposit funds?

We have 2 (two) ways of depositing funds. The first one is through a local bank via IB, and the second one is via wire transfer.
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What is the minimum deposit amount?

The minimum deposit is US$1
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How do I withdraw funds?

It is not unlike a deposit. We offer two ways withdraw funds: via local IB and via wire transfer.
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What is the minimum withdrawal amount?

Minimum withdrawal is US$1
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What is the maximum withdrawal amount?

There is no maximum limit for withdrawal.
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How long does it take to withdraw funds from a trading account?

Withdrawal through a local bank via IB depends on the IB’s availability. Bank wire withdrawals take 2 to 5 days.
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Why has my account been disabled?

The reason for an account being disabled is that the account violates our ‘TERMS AND CONDITIONS’. You can view our ‘TERMS AND CONDITIONS’ here: http://jadenforex.com/about-us/legal-documents
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How do I get my account enabled again?

To get your account enabled again please contact: service@jadenforex.com. Our Service Department will send your request to our Anti-Fraud Department. PLEASE REMEMBER NOT TO GIVE YOUR PASSWORD.
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What conditions are considered as ‘Fraud’?

We consider Trading Balance, Scalping, and Hedging as fraud.
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What is a Gap?

A gap is a situation where there are ‘breaks between prices’. This happens where the price moves sharply up or down with little or no trading in between. This results in a ‘gap’ on the chart.

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How to check if I have a Gap?

Click ‘Account History’, then check ‘Comment’.
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Do I get refunds when I get a Gap?

Based on our policy, if a gap occurred between Monday-Friday (open market) Jaden Forex will give you a refund. But if a gap occurred in Closed Market (Friday-Monday) then you will not get any refund.
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